Free next day delivery on orders over £35

Privacy Policy

This statement was last updated on 02/08/2021.

We are committed to protecting the privacy of all personal information obtained from you during your visits to this website. This privacy policy explains what personal information we may collect from you and the purposes for which it will be used. By using this website you give your agreement to the data practices described in this policy. We do update this Policy from time to time so please do review it regularly. For the purpose of the Data Protection Act 1998 our data controller is Aimee Jackson.

Please view our full GDPR Policy in a PDF format below.

WHO WE ARE

We are Denka U.K. Ltd trading as Denka U.K. Ltd and for the purposes of the General Data Protection Regulations 2018, current UK Data Protection legislation and Privacy of Electronic Communications, we are a Data Controller. Our registered office is Broombank Road, Sheepbridge, Chesterfield, S41 9QJ. Our Data Protection Officer is Aimee Jackson who can be contacted at aimee@denkauk.com

 

WHAT IS THIS PRIVACY POLICY FOR?

The privacy and security of our customers and perspective customers’ personal information is important to us and this policy is to explain how and why we use personal data.

This privacy policy is for this website www.denkauk.com and is served by Wida Group and governs the privacy of its users who choose to use it. It sets out how we handle the personal data of our customers, suppliers and other third parties.

 

WHY WE NEED TO GATHER INFORMATION

We need to collect and gather information in order for us to:

  • Meet our contractual obligations to provide the dental supplies, goods and services that have been purchased from us,
  • correctly bill for the services and dental supplies purchased,
  • fulfil our legal and regulatory obligations,
  • protect our systems,
  • keep clients and prospects up to date with important information related to goods and services that we provide
  • Keep clients and prospects up to date with the latest offers and promotions that we feel is legitimate and relevant to them.

 

INFORMATION WE MAY GATHER AND HOW WE GATHER INFORMATION

In order to supply customers with the supplies and services they require it is necessary for us to obtain certain personal information which may include:

  • Name and company name
  • Job title
  • Contact information including email address and phone number
  • Demographic information, such as postcode, preferences and interests
  • Cookies
  • Website usage data
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys
  • Credit/debit card information.

 

We obtain this information as part of our new account application procedure which is then inputted into our CRM and ERP systems that we use to securely store and retrieve customers data.

We may also obtain personal information by:

  • e-mail – this information will be stored on an external server in a secure way and will be kept on file for as long as the client remains as such and for as long as we are legally required to hold records of transactions with such customers, after which it will be destroyed.
  • Telephone – this information will be stored on an external server in a secure way and will be kept on file for as long as the client remains as such and for as long as we legally required to hold records of transactions with such customers, after which it will be destroyed.
  • Surveys/ feedback forms - this information will be stored on an external server in a secure way and will be kept on file for as long as the client remains as such and for as long as we legally required to hold records of transactions with such customers, after which it will be destroyed.
  • Social Media - this information will be stored on an external server in a secure way and will be kept on file for as long as the client remains as such and for as long as we are legally required to hold records of transactions with such customers, after which it will be destroyed.
  • Newsletter – we use your details to subscribe you to an email newsletter containing information about our products and services. You can opt-out of this at any time by contacting the Data Protection Officer at aimee@denkauk.com or write to us at Denka U.K. Ltd, Broombank Road, Sheepbridge, Chesterfield, S41 9QJ
  • Smart sheets – this information will be stored on an external server in a secure way and will be kept on file for as long as the client remains as such and for as long as we are legally required to hold records of transactions with such customers, after which it will be destroyed.
  • We do not share information outside of the EEA

The main services our site uses are Smart Sheet and Google Analytics.

 

WHO DO WE SHARE INFORMATION WITH?

No personal details are currently passed on to third parties or shared with anybody outside of the company that operates this website.

Where it is necessary for personal information to be shared with a third party we will ensure that this is done securely. We will also check that the third parties with whom information is being shared, also securely and fairly process the information.

 

HOW LONG WE KEEP PERSONAL INFORMATION FOR.

Information will be kept for as long as we legally required to hold records of transactions with our clients, after which it will be destroyed.

 

ACCESSING YOUR INFORMATION

If you require a copy of the information we hold about you, or require your information updating or deleting please contact Aimee Jackson at aimee@denkauk.com

 

COMPLAINTS

Any complaints or concerns regarding data protection should be raised with our Data Protection Officer – Aimee Jackson in the first instance at the above e-mail address, by telephone on 0800 7076212 or by post to Broombank Road, Sheepbridge, Chesterfield, S41 9QJ.

If a complaint cannot be resolved by the Data Protection Officer you can refer your complaint to the:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

0303 123 1123

https://ico.org.uk/make-a-complaint/

 

USE OF COOKIES

This website uses cookies to better the user’s experience. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer or device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer or device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computers hard drive, they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics, which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

To opt out of this website collecting Cookies, please activate the relevant setting on your browser to refuse the setting of all or some Cookies. Please note this may affect access to parts of this website.

 

EMAIL NEWSLETTER

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior communication with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with current Data Protection legislation including the General Data Protection Regulations. No personal details are passed on to third parties or shared outside of the company that operates this website.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is by no far a comprehensive list). This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable, clear instructions on how to unsubscribe will be detailed instead.

To opt out of this website collecting Cookies, please activate the relevant setting on your browser to refuse the setting of all or some Cookies. Please note this may affect access to parts of this website.

 

EXTERNAL LINKS

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

ADVERTS AND SPONSORED LINKS

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

SHORTENED LINKS IN SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

RESOURCES & FURTHER INFORMATION

·<a href="https://gdpr.eu/tag/gdpr/">General Data Protection Regulation (GDPR) </a></p>

·<a href="https://www.legislation.gov.uk/ukpga/2000/36/contents">Freedom of Information Act 2000</a></p>

·<a href="https://www.legislation.gov.uk/uksi/2004/3244/contents/made">Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004</a></p>

·<a href="https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/">Information Commissioner’s Office (2017) ‘Overview of the General Data Protection Regulation (GDPR)’</a></p>

· Privacy and Electronic Communications Regulations 2003

· Privacy and Electronic Communications Regulations 2003 – The Guide

· Google Privacy Policy

· Campaign Monitor Privacy Policy